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Book Review

E-Government in Canada

E-Government in Canada

par Jeffrey Roy

This book examines the prospects for Canada’s public sector in this emergent era shaped increasingly shaped by digital technologies, human and organizational connectivity, and institutional change. In doing so we progress though a conceptual presentation of e-government’s main drivers, an assessment of e-government’s first decade in Canada, and finally a discussion of the major challenges and choices that lie ahead. In order to make sense of the various issues and dynamics at play, four separate yet inter-related storylines of e-government are introduced: service, security, transparency, and trust. The first and second of these storylines, service and security, represent how e-government has evolved within the public sector over the past decade. Initially, e-government was often synonymous with online service delivery as the public sector sought to replicate the e-commerce model within its own confines. Security was quickly viewed as a critical enabler of Internet-based delivery –although in the aftermath of September 11th, 2001 it would expand into a more encompassing government agenda of anti-terrorism and public safety. Although service and security agendas are related to such external events and the shifting public (and political) mood, the reorganizations efforts – and the deployment of new digital technologies, reflect changes to the organizational architecture of the public sector. Transparency and trust, in comparison, denote how e-government has evolved in a manner tied to perceptions, trends and expectations outside of the formal confines of government. More democratic than operational, the Internet has fuelled widening calls for a restructuring of democracy itself.


  • Introduction
  • Part One: Four Main Dimensions of Change
    • Chapter 1: Service
    • Chapter 2: Security
    • Chapter 3: Transparency
    • Chapter 4: Trust
  • Part Two: The Canadian Experience
    • Chapter 5: Government of Canada
    • Chapter 6: The Provinces
    • Chapter 7: Local and Intergovernmental Perspectives
  • Part Three: Looking Ahead
    • Chapter 8: Organization and Accountability
    • Chapter 9: Participation and Engagement
    • Chapter 10: Beyond Canada’s Borders
  • Conclusion
  • Notes
  • References
  • Index

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